Details: Wells Fargo Consumer Lending group - Consumer Credit Solutions includes our Dealer Services, Educational Financial Services, Consumer Credit Card, Rewards and Enhancements Services, Retail Services and Personal Credit Management businesses and is led by Tom Wolfe. These various businesses include over 10,000 team members who offer our customers a variety of consumer lending products to satisfy their financial needs.Responsible for managing the development, implementation and monitoring of a risk-based program for a business or large functional area with moderate to high risk to identify, assess and mitigate operational risk that arises from inadequate or failed internal processes, people, systems or external events.May provide oversight to a comparable area. Maintains a balance between risk mitigation and operational efficiency.Works with and influences operational risk and business management to identify, formulate and implement operational risk policies, procedures and controls for the respective business and/or functional area.Provides operational risk expertise to business projects and initiatives and participates in the development of risk rating systems.Ensures coordination and communication within the business, with other business units, the Law Department, Internal Audit and external agencies as necessary.Works with business line and/or functional management to resolve issues and address deficiencies to mitigate risk.Oversees preparation or prepares responses to customer inquiries/complaints. Prepares management reporting.Manages budgets and a team of consultants/specialists.Position will be responsible for managing a team of Operational Risk Consultants providing risk and control support to multiple Collections and Servicing operations.
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