Details: Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality. As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworth Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career. Job Summary: Responsible for the supervision of the daily activities of their assigned collections team. These activities include, but are not limited to, managing production, work quality, service levels, and various projects and deadlines. In addition, this position plays an integral part in selecting prospective employees, as well as the training and development of new and existing staff. Supervisors work closely with other departments such as Financial Services, Research, Owner Relations, Reservations, and Contract Compliance, Sales and Marketing. Key Responsibilities: 85% Responsible for hiring and training of staff personnel. Conduct employee performance reviews. Reconcile employee time and attendance. Respond to and resolve external customer inquiries and complaints. Communicate and enforce company/departmental policies. Respond and resolve employee inquiries and complaints. Partner with Human Resources to resolve escalated employee inquiries or complaints. Ensure consistent interpretation and application of company's and department's policies and procedures with peers and other members of Management. Monitor, measure, and manage employee performance according to established criteria. Effectively address performance issues or behavioral concerns as necessary. Review and approve maintenance/adjustment forms. Identify and implement programs designed to motivate and promote employee morale. Coordinate career paths and opportunities for employees through formal career counseling, coaching and development. 15% Responsible for projects and special tasks as assigned. Recommend ideas for process improvement. Contribute in the creation of calling strategies as appropriate. Set up and monitor dialer campaigns as necessary. Participate in the completion of month end processes. Drive and support departmental and company objectives as assigned. Benefits: A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive: • Medical/dental and vision care plans • A 401(k) program that matches dollar for dollar up to 6% of salary (to government max) • Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green. Come and be part of One Family, One Team, One Company . . . Wyndham People Make the Difference
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